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Customer Care

REDUCE PROCESS COSTS
MAXIMIZE CONVERSION

We offer you over 50 years of publishing expertise, coupled with digital know-how.

Our customer care and billing platform ccb by dsb® flexibly handles a wide variety of paywall models.

Through data-driven campaigns, we ensure accurate smart content, conversion boosting and churn decimation.

Perfect your lifecycle management:

our customer care platform maps holistic sales processes for digital and print content without media breaks.

 

We offer you:

Are you experimenting with different business models? Then you need a flexible customer care and billing solution that supports innovative ideas!

Whether read access with the freemium or metered model, digital subscription, bundle subscription, micro subscription, club model or single product sales - our customer care software ccb adapts flexibly to your business model. ccb links the data from Shop, Customer Care, Billing, CRM & ERP.

We have been processing digital subscriptions for over a decade. We were one of the first software providers to develop solutions for online content use for media companies in the UK and the USA.

Whether Future Publishing or the Funke Media Group - numerous publishers rely on ccb when it comes to digital and combined subscriptions. They all benefit from highly automated workflows and resource-saving processes. The high integration capability of ccb guarantees companies investment security for their existing IT infrastructure.

In most cases, ccb by dsb® is used as a SaaS solution from the German cloud data center of dsb cloud services. Special requirements sometimes need special solutions, therefore we also offer ccb by dsb® on-premises.

Our online customer service module is used by leading media companies in Europe. You too can optimize your customer response management. Let readers take out subscriptions 24/7, start forwarding orders or make address changes. Fully automated data exchange ensures low process costs and high data quality.

While you concentrate on sales, ccb takes care of customer management! Our Subscription Management Tool, developed together with publishing experts, digitalizes your processes. In addition, we relieve your contact center with automated e-mail management.

Data quality makes the difference! With the help of intelligent duplicate matching, merge logics and postal validation, you always have the best possible address inventory in ccb.

ccb provides for automated billing. The integration of dunning, payment processing, printing, mail delivery, e-mail and FIBU ensures lean processes. ccb offers you a payment history with invoice archive.

From target group-oriented address analysis to customized individual reports, ccb Analytics offers all information for a targeted customer approach.

All relevant customer information such as purchase and payment behavior is brought together in the holistic view of the ccb Suite and made evaluable. ccb analytics offers you an optimal basis for targeted marketing actions, cross- and up-selling or cross-channel campaigns.

dsb ccbsolutions abonnements ccb plattform v2

8500000

Subscriptions on the ccb platform

dsb ccbsolutions digitalabos ccb plattform v2

50 years

Media Sales Expertise

dsb ccb solutions quote

"Whether in the UK or in mainland Europe, leading
leading publishers rely on our expertise in digital and print subscription management. "

- Olaf Bendt, CEO dsb Group

" We deliberately chose a publisher-independent software provider for whom the individual processes of our customers are paramount."

- Gertrud Schäfer,
Managing Director at stella distribution

"Our customers have been using our ccb digital platform for over a decade to manage their online and combined subscriptions and as a database for customer acquisition campaigns. "

- Alexander Münch,
COO dsb Group

"The platform consists of different modules. You decide for yourself which modules you want to use. "

- Thomas Müller,
Head of Account Management DACH

"We have been relying on the services of dsb for more than a decade. Through our full-service provider DataM-Service, we use ccb and thus also the professional cloud infrastructure of dsb cloud services in a form that is transparently scalable, future-proof and very economical for us."

- Günter Schürger,
Managing Director, Vogel Communications Group GmbH & Co. KG .

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